What will I receive after purchase?
You will receive a PDF file with a direct Canva template link.
No physical item will be shipped.
When will I get my order?
All orders are delivered instantly after purchase. You will receive an email with a download link where you can download a PDF file.
Inside the PDF, you’ll find:
- A direct link to your editable Canva template
- A simple editing guide
- A printing guide with helpful tips for the best results
This means you can start editing your invitation right away.
I can’t find my download, what should I do?
Please check your email confirmation and download section after purchase.
If you still can’t find your files, feel free to contact us and we’ll gladly help.
Can I edit the template multiple times?
Yes! Once you access your Canva template, you can edit and save it as many times as needed for your personal use.
What if I have trouble editing my template?
No worries, if you run into any issues, simply send us a message via the contact form or via e-mail: ownshopinvites@gmail.com
and we’ll do our best to assist you.
How quickly do you respond to messages?
We do our best to reply as quickly as possible.
Please note that Dear Special Day is based in Europe, so there may occasionally be a slight time difference depending on your location.
Can I print the invitation?
Yes! Our printable invitation templates are designed in a 5x7 inch format and can easily be printed at home or through a professional print service.
Our E-vite and animated E-vite templates are intended for digital use and are perfect for sending by phone, text message, email, or social media.
We also partner with Prints of Love for high-quality printing services. You can use the code DEARSPECIALDAY10 for 10% off your order.
Do you offer custom designs?
We mainly offer editable templates so you can personalize them instantly yourself.
However, custom design requests may occasionally be accepted depending on availability.
If you are interested in a custom design, feel free to contact us through the contact form or by email. Please note that custom requests are not standard and always come with an additional fee.
How can I pay?
We offer several secure payment options to make checkout easy and safe. You can currently pay with:
- Credit card (Visa, Mastercard, American Express and more)
- PayPal
- Klarna
All transactions are securely encrypted and processed through Shopify’s secure payment system.
Do you offer refunds?
Due to the digital nature of our products, refunds and exchanges are not accepted once files have been accessed or downloaded.
However, if you experience any issues, please contact us (via the contact form or e-mail: ownshopinvites@gmail.com) , we’re always happy to help.
